Expertise & Guidance
Frequently Asked Questions
Everything you need to know about the journey of building your vision with Primo Projects.
What services do you provide?
We are a London-based design and build company specialising in residential renovations, extensions and loft conversions, alongside selected commercial fit-out projects.
Our service covers the full project lifecycle — from initial design and planning through to construction and final completion.
Do you offer both design and construction?
Yes. We provide in-house architectural design, allowing us to manage projects from concept through to completion.
We also work with clients who already have architectural drawings, collaborating closely with external designers to ensure smooth delivery on site.
What areas do you cover?
We undertake projects across London and surrounding areas.
What happens after I make an enquiry?
We begin with an initial conversation to understand your project, followed by a site visit where we assess feasibility and discuss possible approaches.
From there, we guide you through the next appropriate stage, whether that is feasibility, design development or pre-construction planning.
Do you offer feasibility assessments?
Yes. For clients wishing to progress beyond an initial discussion, we offer a structured feasibility and pre-construction stage.
This allows us to assess layout options, planning considerations, budget alignment and overall project viability before moving into full design and construction.
Can you help with planning permission?
Yes. We manage planning applications and liaise with local authorities where required.
We also advise on permitted development where applicable.
Do I need architectural drawings before contacting you?
No. We can guide you from the very early stages and develop the design in-house.
If you already have drawings, we are equally comfortable working from these and collaborating with your architect.
Will I be involved in the design process?
Yes. We work closely with you to understand how you want the space to function and ensure the design reflects your requirements.
How long does a typical project take?
Timelines vary depending on the scope and complexity of the project.
As a guide:
• Loft conversions: typically 8–12 weeks
• Extensions: typically 12–20 weeks
• Full refurbishments: vary depending on scale
A detailed programme is provided before construction begins.
Will I have a single point of contact?
Yes. Each project is managed by a dedicated point of contact who oversees communication and coordination throughout.
How do you ensure quality?
Quality is maintained through careful planning, technical detailing and consistent site management.
We undertake a limited number of projects at any one time to ensure each receives the attention required.
Can you provide a quote straight away?
Accurate pricing requires a clear scope and level of detail.
For this reason, we typically progress through a structured feasibility or design stage before providing detailed costings.
This ensures transparency and reduces the risk of unexpected variations later in the project.
How do you manage budgets?
We focus on aligning design and budget early in the process.
By integrating design and construction, we are able to identify cost implications at an early stage and provide clear guidance throughout.
Do you take on multiple projects at once?
We carefully manage the number of projects we undertake to maintain quality and consistency.
What makes your approach different?
Our integrated design and build model provides a more structured and accountable approach compared to traditional methods.
By combining design, technical planning and construction, we reduce miscommunication, improve efficiency and deliver a more controlled outcome.
How do I get started?
You can contact us via our website to arrange an initial consultation.
We’ll discuss your project, assess feasibility and guide you on the most appropriate next steps.
Do I need planning permission for my project?
This depends on the scope of works and the property type.
Some projects fall under permitted development rights, while others require full planning permission — particularly in conservation areas or where larger extensions are proposed.
We assess this early in the process and advise on the most appropriate route.
What is permitted development?
Permitted Development Rights allow certain types of work to be carried out without submitting a full planning application, subject to specific limits and conditions.
This commonly applies to loft conversions and certain rear extensions.
We review your property and confirm whether your project qualifies.
Do you handle planning applications?
Yes. We prepare and submit planning applications where required and liaise with the local authority throughout the process.
We aim to ensure applications are clear, compliant and aligned with planning policy.
What are building regulations?
Building Regulations are a set of standards that ensure construction work is safe, structurally sound and energy efficient.
They cover areas such as:
• Structural integrity
• Fire safety
• Insulation and energy performance
• Ventilation
• Drainage
All relevant projects must comply with these regulations.
Do you manage building regulations approval?
Yes. We prepare the necessary technical drawings and coordinate with building control to ensure all work complies with current regulations.
What is building control?
Building Control is responsible for inspecting construction work to ensure it meets building regulations.
Inspections are carried out at key stages of the project, and final approval is issued upon completion.
Will my project require a structural engineer?
Most extensions, loft conversions and structural alterations will require input from a structural engineer.
We coordinate this as part of the design and technical development stage.
What is a Party Wall Agreement?
A Party Wall etc. Act 1996 applies when work affects a shared wall, boundary or neighbouring structure.
This is common for:
• Loft conversions
• Extensions close to boundaries
• Structural alterations
We advise when this is required and can guide you through the process.
Do I need to inform my neighbours?
In some cases, yes — particularly where works fall under the Party Wall Act.
We help identify when this applies and outline the correct procedure.
What happens if my property is in a conservation area?
If your property is located in a conservation area, planning restrictions are typically tighter.
Design and material choices will need to be more carefully considered.
We take this into account during the design and planning stage.
Do you ensure compliance with all regulations?
Yes. Compliance is built into every stage of our process — from design through to construction.
We coordinate planning, building regulations and inspections to ensure your project is delivered correctly and in line with current standards.